Legal Notice

Welcome to Ciarawear.co.uk

Here you will find important policy information relating to your orders and personal data. We aim to provide clear, accurate, and transparent information at all times.

Terms and Conditions

Our Terms and Conditions contain essential details regarding your rights and obligations when placing an order with us. These terms apply to all purchases made through our website.
You can review the full Terms and Conditions via the dedicated Terms and Conditions page.

Return Policy

We want you to be satisfied with your purchase. If you are not fully satisfied, you may request a return in accordance with our return policy:

Returns are accepted within 30 days of receiving your order
Products must be unused and in their original condition
Full details are available in our Return Policy

Product Guarantee

All purchases made through Ciarawear.co.uk include a 1-year product guarantee. If an item becomes faulty under normal use within one year from delivery, it will be replaced at no additional cost.

To submit a claim, please contact Support@ciarawear.co.uk and include your order number, a description of the issue, and a photo if available.

Privacy Policy

Your privacy is important to us. We handle personal data securely and in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Our Privacy Policy explains what data we collect, how it is used, and how it is protected.

Shipping Policy

Shipping costs: Free tracked shipping within the United Kingdom
Processing time: Orders are prepared within 1–2 business days (Monday to Friday)
Delivery time: Shipping within the UK typically takes 3–4 business days (Monday to Friday)
Tracking: A tracking number is provided once your order has been dispatched

Full details can be found in our Shipping Policy.

Payment Methods

We offer secure payment options to ensure a safe checkout experience. The following payment methods are accepted:

Credit Cards:

Visa
Mastercard (credit)
American Express
UnionPay

Debit Cards:

Mastercard (debit)

Express Checkout:

Shop Pay
Apple Pay
Google Pay

Other:

PayPal

All transactions are protected by SSL encryption and processed in GBP.

Contact Information

Preferred contact method: Email

Email: Support@ciarawear.co.uk
Phone: +44 7723 4275 86

Customer Service Hours (London time, UTC +1 typically 30-Mar to 26-Oct otherwise UTC +0):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 4:00 PM

All transactions are governed by UK consumer law.